Return / Refund / Exchange

Return and refund policies vary for different collections. Please refer to the details below for specific information.

Chains & essential jewellery

Items can be returned & refunded if they are deemed to be faulty. Please notify us within 7 days of receipt. We will only provide a return or refund if the product exhibits manufacturing defects.
Exchange: Size of chains can be returned & exchanged within 14 days of receipt. Please let us know if the size is not suitable for you within 7 days of receipt, and ship us back the item for an exchange within 14 days of receipt.
Please be reminded that some specific item cannot be exchanged (e.g. super thin bangle) and it will be written on the item description if exchange is not available for that specific item.

Little Curiosity

Returned & refunded: Items can be returned & refunded if they are deemed to be faulty. Please notify us within 7 days of receipt. We will only provide a return or refund if the product exhibits manufacturing defects. 
Exchange: Ring sizes can be exchanged if they are not suitable for you and if your preferred size is available. Please inform us within 7 days of receipt. (we cannot exchange ring size for customised item.)

Antique/Preloved Jewellery

We offer a 7-day return policy for antique jewellery purchased through our website or in-studio.
However, antique jewellery sold to clients through a proxy service, typically featured on our Instagram story for a limited time, are offered as-is without a return option. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and rectify it.
Due to the age of most antique pieces, they require careful handling, and it is possible that they may show signs of damage or deterioration. Please be aware of this before making a purchase.
We cannot accept return on rings that have been resized.

Please note that a 3.5% of total amount of the piece will be charged when refunding with antique & pre-loved jewellery.

Unique pieces

We currently do not offer returns/refund/exchange for unique jewellery purchases unless the item is deemed to be faulty. However, customer satisfaction is always our top priority , if you are not happy with the piece, please contact us immediately so that we could review the issue and work towards a suitable resolution. If you would like to know more information  about a piece before purchasing , please do not hesitate to contact us via instagram/ email. We are always happy to assist ,so you could make a well-informed desicion before investing in a unique piece jewellery.