FAQ



How can I buy your jewellery?
Bespoke order
Most of our pieces are Bespoke order, if you would like to have your piece custom made, please refer to the bespoke page in our website for more details or contact one of our staff to assist you further. We would be very happy to explain the process to you. (we have a minimum starting price at $10000 for bespoke order)

Ready to ship
Occasionally, we create ready-to-ship pieces. When we do, we announce it on our social media pages and will be available for purchase in our online store. These pieces usually sold out very quickly. So don’t forget to follow our social media pages to get the most updated re-stock info.

CURATE collection
Buying a piece from our CURATE collection is easy, Designs in this collection are customizable and customization can be done completely online. Simply go to our SHOP CURATE page to purchase. Each ring is specially handcrafted for you and production time is 4-6weeks.

Do you have a physical store?
We only have online shop at the moment. If we have any pop-up events, we will announce it on our social media channels. If you are interested in one of our pieces and would like to see more pictures, don’t hesitate to contact us and we would be happy to send you more photos.

I need my order urgently. Can you get it to me sooner?
We will do our very best to facilitate any urgent requests, though we cannot make
any guarantees and it’s always the best for us to craft your piece with sufficient time. If it’s possible, we recommend you to plan ahead for your custom order.

Can the ring be resized?
Bespoke orders
Resizing service for Bespoke orders is free of charge for the first time unless otherwise stated. Some of our designs, however, due to its unusual handmade nature /shape, it might be hard to resize and it’s not recommended.This includes our pyrite design, curio designs and some of the one of a kind pieces.

To avoid size modification after the piece is made, we try our best to assist you in measuring the right size. We can send you a ring sizer for you to check your size at home. Please let us know if you need any assistance in measuring your size.

Ready to Ship
Some of the pieces can be resized and some cannot. Please look at the info on each listing.

CURATE collection
Resizing will be charged at a cost of HKD$600 each time.
To ensure you get the right size, we can ship you a free ring sizer for you to check your size at home. Simple select "not sure about size, please send me a ring sizer" in the size option and we will send you a free ring sizer after your payment.

Resizing an Engagement ring / gift
If the pieces is a gift and you are not sure the size of the receiver, please contact us and we will give you more assistance in finding the right size or we can discuss the potential of changing the design so it can be resized more easily.


Return / Repair / Resize policy
Return
Please understand that we cannot offer refund for any of other product due to it is one of a kind / handmade nature.

Repair Service
We understand that accident happens.
Reasonable repair is free of charge within 6 months of purchase.

After 6 months, the additional cost for repairing would be accessed on a case by case basis.

However, we cannot be responsible for the cost of the stone if it is damaged / lost. So please take care of your piece and check your jewellery occasionally. If any of the stone is loose, let us know, we would be happy to reset it for you anytime.

Resizing service
Resizing service for custom orders is free of charge for the first time unless otherwise stated. Some of our designs, however, due to its uniqueness handmade nature /shape, it might be hard to resize and it’s not recommended.

This includes our pyrite design, curio designs and some of the one of a kind pieces.

To avoid size modification after the piece is made , we try our best to assist you in measuring the right size. You can order a ring sizer in our website to make sure check you own size. Please let us know if you need any assistant in measuring your size.


Resizing a Engagement ring / gift
If the pieces is a gift and you are not sure the size of the receiver, please contact us and we will give you more assistance in finding the right size or we can discuss the potential of changing the design so it can be resized more easily.