FAQ (old)

How can I buy your jewellery?

Ready to ship
Occasionally, we create ready-to-ship pieces. When we do, we announce it on our social media pages and will be available for purchase in our online store. These pieces usually sold out very quickly. So don’t forget to follow our social media pages to get the most updated re-stock info.

CURATE collection
Buying a piece from our CURATE collection is easy, Designs in this collection are customisable and customisation can be done completely online. Simply go to our SHOP CURATE page to purchase. Each ring is specially handcrafted for you and production time is 8-10weeks.

Bespoke order
Most of our pieces are Bespoke order, if you would like to have your piece custom made, please refer to the bespoke page in our website for more details or contact one of our staff to assist you further. We would be very happy to explain the process to you. (we have a minimum starting price at HKD$10,000 for bespoke order)

Do you have a physical store?

We only have online shop at the moment. If we have any pop-up events, we will announce it on our social media channels. If you are interested in one of our pieces and would like to see more pictures, don’t hesitate to contact us and we would be happy to send you more photos.

I need my order urgently. Can you get it to me sooner?

We will do our very best to facilitate any urgent requests, though we cannot make
any guarantees and it’s always the best for us to craft your piece with sufficient time. If it’s possible, we recommend you to plan ahead for your custom order.

Can the ring be resized?

Ready to Ship
Some of the pieces can be resized and some cannot. Please look at the info on each product listing.

CURATE collection
Resizing will be charged at a cost of HKD$500 each time.
To ensure you get the right size, we can ship you a free ring sizer for you to check your size at home. Simple select "not sure about size, please send me a ring sizer" in the size option and we will send you a free ring sizer after your payment.

Bespoke orders
Limited service of resizing will be available for bespoke order depending on each style / each case ,especially to jewellery that were ordered as a present. Resizing service is generally about HKD$500 but will be less or more depending on each style and each case.

Any alternation to the jewellery will be a possible risk of damaging the piece.
Depending on style , size alternation might cause ring band to slim down a bit / ring band not as round as original / a stretched setting for stone ( which might possibly cause stone to loosen up more easily in the future). In case of necessary resizing, we will try our best to avoid these problem however we cannot completely prevent these possibilities.

We would very much like to avoid unnecessary size alternation by going an extra mile to assist you on finding your true size.
We provide free ring sizer to all of our bespoke order clients. It’s recommended to take multiple videos and show us yourself using your sizer during different time in the day (day time & night time).

Resizing an Engagement ring / gift
If the pieces is a gift and you are not sure the size of the receiver, please contact us and we will give you more assistance in finding the right size or we can discuss the potential of changing the design so it can be resized more easily.

If you have any questions about size , please don’t hesitate to ask us and we would be more than happy to help you.

What is your Return / Repair policy?

Return & Refund
Please understand that we cannot offer refund for our bespoke product due to it is one of a kind / handmade nature unless its deemed to be faulty.
We will be able return & refund / return & remake the item if its deemed to be faulty.

Example condition that is considered to be faulty:
e.g. Item is created with a different material than client and us have agreed on.
e.g. Item is created in a different style/elements than client and us have agreed on.
(Clarify different style : e.g. Pyrite style and Scattered diamond ring style are 2 different styles.
A ring made in Pyrite style with same design elements but created in a slightly different shape / outline to the original design drawing/ picture is not considered a different style)

Example condition that is not considered to be faulty:
e.g. Shape and dimension of the hand sculpted part of the item ( the precious metal part) is slightly different to the shape and dimension client and us have agreed.
(Due to the handmade nature of the product, shape and dimension of the piece might be slightly different to the original design and is considered acceptable)

Repair Service

We understand that accident happens.
Reasonable repair is free of charge within 6 months of purchase.
After 6 months, the additional cost for repairing would be accessed on a case by case basis.
However, we cannot be responsible for the cost of the stone if it is damaged / lost. So please take care of your piece and check your jewellery occasionally. If any of the stone is loose, let us know, we would be happy to reset it for you anytime.